Booking Cancellation
Cancellations must be made no later than 24 hours before the scheduled appointment. Cancellations can easily be made electronically through our booking system which you can access from your booking confirmation email. If the cancellation is made less than 24 hours before the scheduled time, we are forced to charge 50% of the treatment price.
Cancellations Within 24 Hours of Appointment
If you need to cancel less than 24 hours before the start of the treatment, please contact us via email or phone. You can find our contact information at https://namina.fi/en/contact-us/
Attending Massage When Sick
The well-being of our customers and staff is important to us. We kindly ask that you do not attend the treatment if you are ill or have any flu symptoms.
Cancellation by Namina Spa
If we have to cancel your appointment due to, for example, a staff member’s illness, we commit to providing you with a replacement appointment as soon as possible.